Display Room
Wednesday to Saturday from 11 a.m. to 3 p.m.
Strictly by appointment, with a maximum of two visitors per thirty minutes.
Workshop/Departure
By appointment or designated period of Wrapstar only.
Exchange
Exclusively via email
Only by appointment or designated time slot for pick-up and drop-off.
Set up
Monday to Saturday 8 a.m. to 8 p.m.
Workplace
Monday to Friday
9 a.m. to 5 p.m.
Call
Monday-Friday, 9 a.m.-5 p.m. (only during periods of high phone volume or demand for outgoing information messages)
Send an email
Every message was answered within 72 hours (WrapStar reserves the right to use social media to notify in circumstances of excessive volume).
Facebook is not monitored; inquiries should only be sent via our website Wrapstar, to receive a response in a maximum of 72 hours.
Our current online contact hours are 9 a.m. to 6:30 p.m., Monday to Saturday.
We are unable to accept walk-ins at this time. All showroom visits are by appointment only, and any delays or cancellations must be reported to us. Due to high demand, we may not be able to accommodate alternative dates.
Kindly give our team up to 72 hours to reply to all messages.
Our showroom visits are by appointment only, limited to 1 customer at a time. Any additional customers will need to wait outside the showroom until their appointment time.
There may be unforeseen delays occasionally, and customers may have to wait up to fifteen minutes. This gives our crew enough time to thoroughly clean, reset, and sanitize the showroom in preparation for the next customer.
Accessibility
Wrapstar reserve the right to stop any correspondence and offer public notification through the proper channels, such as our website or social media, during times of high demand or staffing issues.
Interior wrapping and renovation
We urge our clients to finish any necessary decorating or improvements before the day of the wrap installation. We advise limiting any harm other tradespeople may bring to the vinyl wrap following installation.
Tidying up
Every surface that is going to be wrapped needs to be well-cleaned and deeply cleaned before installation. Before the fitters arrive, the kitchen needs to be completely cleaned, including all surfaces and drawers.
**WARNING**
Every surface that is going to be wrapped needs to be well-cleaned and deeply cleaned before installation. Before the fitters arrive, the kitchen needs to be completely cleaned, including all surfaces and drawers.
STEP 1:
It is imperative to thoroughly dust and vacuum every surface that will be wrapped.
STEP 2:
Completely degrease and prepare any surfaces that will be wrapped using surface cleaner for architecture.
Alcohol isopropyl
(After preparation, all surfaces should feel smooth to the touch; that is, they shouldn’t have any paint, glue, grease, or dust on them.)
This must be done 48 hours before installation; it is essential.
Every area that needs to be wrapped needs to be fully accessible at all times. All work surfaces ought to be free of obstacles, allowing fitters to enter and exit without hindrance. The spaces where the fitters will be operating should be clear of all objects and clutter.
To guarantee that there are no installation interruptions, the customer must complete these crucial pre-installation procedures. This is also crucial for the general lifespan and quality of the applied wrap. It is also a crucial component of the terms and conditions of the installation warranty.
The installation crew will have to prep all surfaces to the necessary standard before wrapping if, upon arrival, they find that the surfaces to be wrapped have not been prepared to the necessary standard. There will be additional fees beginning at £80.
Most of the time, we can handle this additional burden, but there might not be enough time to finish installation and preparation by the day you have reserved. In this case, we will have to stop the installation and provide the customer with a date for our next available installation or the option to cancel
Kindly take note of
There will be no returns under any conditions.
Please schedule a demonstration visit to our showroom if the consumer has any questions concerning the level of preparation.
Countertops
Racking
Display cabinets (all glasses have to be taken out fully)
Working areas, such as the floor, workspace, and entry/exits
Drawers
Glass cabinets
Cupboards (when hinge access is impeded)
Please make sure the workspace has adequate illumination.
While we always try to provide an anticipated time of completion, we cannot promise that your task will be finished on time. Any modifications will always be communicated to you as soon as possible. Unexpected events may make additional time inevitable.
Before or during installation, all requirements, including appointments, delays, timelines, and extra trades from the customer, should be specified. We make every effort to project installation times and account for complications.
If any job violates our regular terms and conditions, we reserve the right to cancel it without any notice.
We maintain large stock levels in our warehouse for every variety; however, there are times when third-party suppliers have delivery problems and material shortages or discontinuations, which can cause delays of one to twelve weeks, In these cases, we may provide the client with alternative or comparable goods; however, the customer is not required to accept, and a time window will be provided.
Even when jobs are scheduled and supplies are ordered ahead of time, we still depend on the courier service to deliver on schedule. Sometimes there are delays, which can impact the start and finish timeframes of the project; once again, we’ll try to let you know as soon as we know.
Our fitters try to arrive on site between 8 and 10 a.m., but start timings differ depending on the project; factors such as distance, traffic, deliveries, unanticipated events, or delays from third parties can all affect this. We try our best to accommodate customers, and in most circumstances, the installation can still be finished; however, in certain cases, new installation dates may be needed, or more time may be needed for the job to be finished.
Unless otherwise discussed with the customer, our fitters’ working day ends at 8 p.m.
The workspace is off-limits to everyone.
For the duration of your installation, complete unhindered access is necessary. Please make sure that all necessary things are removed from the area before installation when setting up your workspace.
During installation hours (8 a.m. to 8 p.m.), customers must stay on the premises and be easily accessible for job completion, sign-off, and payment. It is completely forbidden for anyone under the age of sixteen to enter the working area during installation without the presence of their parents or legal guardians.
Surface damage is an inevitable consequence of installing new wall coverings. WrapStar disclaims any liability regarding the state of any pre-existing paint or decoration jobs, either before or after installation. Before installation, all client concerns must be addressed.
Please note that during the installation of the wrap, any current paints, wallpapering, or coverings may be impacted. WrapStar disclaims all responsibility for any aesthetic harm sustained during installation, such as flooring, silicone sealant, tile, grouting, coving, paint, wall covering, and wallpaper. Although occurrences of decorative damage are extremely rare, they are beyond our control because we may come into contact with these places during the
installation process. (We take necessary precautions) throughout the installation process.
Appliances include washing machines, dishwashers, fridge freezers, tumble dryers, microwaves, and wine refrigerators. They can also be combined with other appliances.. WrapStar disclaims any duty regarding these products. The customers must arrange for the removal of these appliances before installation and the refit of these appliances after installation by the appropriate tradesperson. If the fitters arrive and discover that the appliances have not been relocated, they will only wrap the sections they have access to, which is typically a hands’ width, if the fitters have been asked to wrap these areas. There won’t be available any other dates to wrap these areas.
Kickstands
WrapStar assumes no liability for changing pre-existing kickplates unless previously arranged. The customer should replace kickplates or make sure they are adjusted to fit before installing wrap if they are left off, i.e., if a new floor has been installed. The customer will be informed if any additional joinery work is needed. We can provide this service, subject to availability and fee, but it must be completed before installation.
Timetable for Payment
DEPOSITS:
To secure your installation date, a 25% deposit of the entire balance is needed. Without a deposit, this day will be kept indefinitely for 24 hours. The date will be disclosed if no deposit is received.
Upon job completion, the lead installer is immediately obligated to pay the whole balance
Any additional goods added in the middle of the installation will be added to the final balance and paid to the lead installer right away upon project completion. Upon payment receipt, an invoice or receipt will be sent.
Accepted Forms of Payment Include
CASH:
Due as soon as the lead installer completes the task.
Credit/debit card:
Due as soon as the job is finished, pay the lead installer.
Option of Instant Bank Transfer: Payable to the Lead Installer as soon as a job is completed (with visual confirmation). An alternate payment method is needed to keep the remaining balance in balance if your account has a transfer limit ond your outstanding balance exceeds the limit
Modifications
Customers can modify the job’s details up until the survey stage. Changes after the survey stage are not possible without incurring additional costs.
Substitute
Reschedule the installation date, there may be an administrative fee of £50 involved, depending on installation and material availability.
Cancel installation if there is no reimbursement for the deposit
Occasionally, changes or additions are possible, pending acceptance of the updated quote and availability
WrapStar maintains the right to cancel orders or installations at any time.
Changes in Schedule
Wrapstar recognize that emergencies arise and anything might happen, so one additional installation date depending on availability is allowed at no additional cost in the event of an emergency.
Any additional rescheduled times after your initial, complimentary date change will be billed at the following
£100 within 0-14 days of the verified installation date
14+ days before the scheduled installation date, £50
There may be times when we can provide an earlier installation, in these cases, our clients are not required to accept the new date, and their original reservation will be honored if it is denied
Pre-Installation Cancellations:
No money will be reimbursed for cancellations made less than 28 days before the installation date. Administration, manufacturing, ordering materials, visiting showrooms and sites, and other associated tasks are included.
A 25% deposit refund less a £100 administration fee will be granted for cancellations made at least 28 days before the installation date.
The payment method used for the 25% deposit will be used to issue the refund.
Commercial Projects
For commercial work, all quoted prices are exclusive of VAT
Refuse
The removal and disposal of garbage that accumulates during mutallation is not WrapStar’s responsibility. Refuse removal and disposal from clients homes is subject to a fee, which starts at £45.
Could you please let me know if this is necessary before installation? This service is dependent on availability and current government regulations
Maintenance/Aftercare
After your wrap installation is complete, the customer should maintain all wrapped surfaces by washing them with the following methods
All vinyl wrapped surfaces should be cleaned with our architectural anti-bacterial surface cleaning and moist microfiber cloths alone (cloths must be free of dust, grit, grease, oil, bleach, and spirits before use, see heading silicone for instructions on care on silicone sealer).
Everywhere there are folds, joins, butt joints, overlaps, corners, ends, delicate surfaces, and anchor points.
The aforementioned areas need to be cleaned with additional caution, minimal pressure, and attention. Neglect or improper maintenance will void installation and material warranties.
Stains such as those caused by turmeric, curry, and tomato-based items need to be cleaned right away and handled like a granite or marble countertop. The consumer entirely must take care of any light stains that may arise from neglecting to do so.
Appliances That Generate Too Much Heat
Air fryers, convection microwaves, burners, hair straighteners, irons, open ovens, candles, halogen lights, and so forth
Any of the goods on this list or ones comparable to them that emit too much heat could harm wrapped surfaces. While all of the materials are heat and fire rated, they are not infallible, thus whenever these items are being used, a valid explanation must always be given. According to Wrapstar guidelines, there should be 30 centimeters between these items and splashbacks and 3 centimeters between them and worktops.
After installation, it is recommended to utilize safety measures such as cutting boards, rubber feet protecting the glass surface, and heat-resistant splashbacks made of glass and stainless steel.
When utilizing these products, the customer entirely should use reasonable care, maintenance, and protection.
Your first online estimate is a simulated assessment based on the images and details you have submitted. Our office staff makes educated approximations. And all online estimates are based on our Eco range. Please be aware that these are constantly subject to change and are only estimates. An expert surveyor’s report is necessary to offer a comprehensive estimate
Although we haven’t measured or viewed the kitchen in person, we are certain that, for the most part, our estimates are as accurate as possible. Nevertheless, errors may occasionally occur. This could imply that the cost could vary after the installation gets underway. This does not imply that the price will always rise; it may fall. Price adjustments may result from the inclusion of new goods, an improvement in the materials used, the completion of repairs, or the need for new materials.
Unires previously agreed upon and our customers are informed of any changes, no work will be completed.
Fasteners
Wrapstar disclarm all responsibility for previously faulty screws that shatter or crack when they are being removed. If at all possible, we can provide a replacement at no cost to you.
Hinges
Ita hinge is discovered to be defective or to have damage already present, we disclaim all liability for any breaks or damage brought on by these issues
New hinges can be purchased and fitted by us for as little as £12.50 each.
Handles
While we try our hardest and take appropriate precautions throughout the pre-wrap removal process, we cannot be held accountable for any damage that may have been caused by previously defective handles, such as screws breaking
We offer free handie fittings for customers who either bring their handies or select from our assortment. Before the installation may begin, all necessary components must be supplied. If the handles are of low quality, we will art you know if a fit is feasible.
Because of wom defective fittings, we have the right to refuse to install second-hand or subpar handles.
We will install a free glass or stainless steel splashback that the customer provides for behind the stove, but it must be the right size and suit the available area; otherwise, we will not be able to install it. This complimentary service is only available during the installation phase. These dates cannot be changed it the item doesn’t fit because of an incorrect size.
Clips for kickplates
We take reasonable care when removing the kickplate clips; however, we are not liable for any that break or shatter. Alternative fixes for broken clips may be provided; however, they may come with a fee. The customer will be informed of any additional costs before any work is done.
Hinges and fasteners for washing machines and dishwashers
Any pre-existing defects, hole placement, door angle, and washing machine/dishwasher height are not our responsibility. When reinstalling, we’ll take reasonable care and, if it’s feasible, fix any prior issues at no additional cost.
Extractor hood/fan
Preinstallation: Should the buyer desire it, this can be uninstalled. Any pre-existing issues with extractor fans or hoods are not our responsibility. We will take reasonable care when removing or reinstalling an extractor fan or hood if a needs to be removed before installing a splashback, however, we are not responsible for any fixtures, fittings, masonry, plasterwork, tiles, painting and decorating, flues, electrical work or lights in these situations, the client must get in touch with third party tradespeople.
Boxing in, splashbacks, and more joinery work
Because our splashbacks are installed directly over pre-existing wall coverings, such as tiles or the original splashback, they create a cavity between the wall and our fitted splashback, which is the thickness of the substrate, ranging from 1 to 12 mm
Wrapstar providing this service as an option for replacement and are not responsible for filling this cavity. The onus is on the buyer to make arrangements for this through a third party (decorator and painter)
We will install a free glass or stainless steel splashback that the customer provides for behind the stove, but it must be the right size and the available area, otherwise, we will not be able to install it. This complimentary service is only available during the installation phase. These dates cannot be changed if the item doesn’t fit because of an incorrect size.
Wrapstar suggested using a stainless steel splashback or glass that is rated appropriately for use as a cooktop.
ADVISE: Avoid using the back burners, especially the gas ones, until this extra protection is installed
Switches and Sockets Plugs
If plug sockets are grouted into tiles, we disclaim all responsibility for any harm caused during removal and refitting that may be sustained to the plug socket, existing tiles, or existing wall coverings. When removing or reinstalling, we assume no responsibility for any fittings, wires, junction boxes, mechanisms, lugs, threaded screws, or plastic mountings. It is the client’s responsibility to get in touch with any third-party tradespeople if any problems arise.
Sockets require a specific amount of cable behind the unit for us to install after splashbacks. If the cable isn’t long enough, we use a straightforward procedure that involves disconnecting wires, removing the socket cover, turning off the electricity, covering the area with insulated electrical tape, and leaving it safe. The onus is on the customer to make arrangements for the appropriate tradesperson to retrofit.
Wrapstar responsible for any electrical work that was done before installation or for any issues that may have existed in the past.
When doing any further joinery work or boxing in, we will take reasonable care, but we are not responsible for any fixtures, fittings, masonry, plasterwork, tiles, painting and decorating, flues, electrical work, or lights
We take no liability for the state of the surface beneath any existing comers, open shelves, units, or worktops once they are removed.
Kickstands
WrapStar assumes no liability for changing pre-existing kickplates unless previously arranged. The customer must replace klokplates of make sure they are adjusted to fit before installing wrap if they are left off, i.e, if a new floor has been installed. The customer will be informed if any additional joinery work is needed. We can provide this service, subject to availability and fee, but it must be completed before installation.
Current Electrical Work
Usually work around existing outlets, wiring, fuse boxes, and cables. If this isn’t possible, though, and any problems that arise during installation that might not have been noticed during the pre-installation assessment, which could happen on installation day, will be noted during the process, and the lead installers will notify the client and head office for guidance.
There are a few choirs available if the lockplate lights haven’t been removed before the fitters arrive. Kickplate lights must be removed before wrapping
You can leave them unwrapped
Unwrapped, they can be brought to our unit at a later time by the customer, independent of installation, with the lights removed. The customer should rent. The kickplates might not wrap night away, in which case the buyer would have to leave them at our facility and pick them up later.
Our crew can remove them for an extra fee, but we are not responsible for any electrical work that is already done when doing so.
You can to have an exported file containing all of the personal information we have on file about you, including any information you have given us, if you have an account on our website or have posted comments. You have the option to ask us to delete any personal information we may have about you. This excludes any information that we are required to maintain for security, legal, or administrative reasons.
Although we don’t provide this service, if a customer requests any equipment such as an extractor, stove, oven, microwave, refrigerator, dishwasher, wine fridge, sinks, taps, waste, or lighting, we disclaim all obligation for any equipment that is given. Occasionally, we are pleased to pick up, pay for, and deliver something to a customer upon request. Apart from the equipment refund, we don’t charge anything and assume no liability. The customer will receive the receipt.
Furthermore, we could occasionally be able to offer installation; however, the cost of installation will be extra. Please be aware that when any equipment is installed, we are not responsible for any problems. Warranty inquiries should be sent to the supplier or manufacturer.
Wrapstar supply under-unit lights as well. We use white LED light fixtures with a 30mm polished stainless steel finish. These are mounted on a relay system and are powered by a 240V transformer that is inserted straight into the designated socket. The on/off switch on the outlet of your choice controls these. Every wiring and fitting is watertight and fully sealed.
Our manufactured 18mm square edge housings are used to install our under-unit lights. All lights will ideally be connected to a single transformer, but if this isn’t practicable, extra transformers may be needed, costing £25 each. Certain parts of your kitchen may not be able to support lighting. If this is the case, any problems that arise during installation that could not have been noticed during the pre-installation assessment (which could happen on installation day) will be noted during installation, and the lead installers will report them to head office and the customer for guidance.
Before installation, all worktops should be fixed, and silicone around the sink, hop, and upstands should be removed.
If the customer decides to improve the pre-existing worktop, upstand, or connecting bar before furniture wrap installation, then they are responsible.
Our workshop fabricates flat panel doors and drawers, which are the closest thing to a newly produced door. They have a five-year guarantee and are constructed of commercial-grade edge-banded compressed MDF that is 18 mm thick.
Handle relocation
Wrapstar advise using the current hole spacings when using doors that already have handles, and new handles have been requested. Nevertheless, the previous handle holes needed to be filled (with wood filler) and sanded if the selected handles did not suit the current hole spacings. The client must make sure this is finished before the fitters arrive.
To ensure the smoothness of the surface, we advise repeating this process two or three times. Any partially filled holes, indentations, scratches, and convex or concave finishes surrounding the hole will be visible through the vinyl wrap. Since the quality of the vinyl’s smoothness depends on the surface it is put on, we always advise correcting and smoothing out any imperfections before installation.
While kitchens unit wrapping. We are unable to guarantee a color match to an existing color or to a kitchen that has already been partially or fully wrapped. Vinyl wrap is made in batches; therefore, there are variations in color and hue. For this reason, we advise wrapping up the entire project on the day of installation. Nevertheless, we will make every effort to get as near as we can. The customer must select the products or samples that are offered; before installation, the customer must confirm.
Before installation, it’s critical to decide on the color of the silicone sealer. If no particular silicone is selected, our lead installer will select a color depending on the surrounding materials.
For ornamental silicone applications, we provide a three-month warranty. This is a free service, and the customer is responsible for any further replacements. We advise replacing it once a year with a third-party mastic application specialist.
It is customary to change silicone once a year; nevertheless, customers are responsible for their upkeep, replacement as needed, and care. PLEASE NOTE: Cleaning silicone-sealed areas requires special caution. If the sealer lifts as a result of poor maintenance, intense washing, or abrasive treatments, WrapStar disclaims all liability; replacement is the customer’s duty. We advise lightly cleaning these areas with a soft sponge and no antibacterial architectural surface cleanser.
Since architectural vinyl treatment is completely sealed and watertight upon installation, the decorative application used in WrapStar installations is a complementary service and not necessary.
The lifespan of our vinyl varies from 5 to 12 years, depending on the type. This encompasses delimitation, bubbling, fading, cracking, and yellowing. Customer carelessness, error, and damages are not covered by this.
For every completed work, we offer a basic installation warranty of one year. Every disagreement is subject to evaluation and cause determination.
Please give our team up to 14 days to handle any repairs that need to be made. Any repairs visible from a distance of one meter or greater require evaluation.
Within 24 hours following installation, report any newly discovered post-installation repairs. Remember that every repair is subject to evaluation and cause determination. If there is specific negligence, misuse, or unintentional damage, we have the right to terminate the warranty. We promise to provide a survey report in 3-4 working days after the snag form is submitted. A repair date might be announced in response to this report. Whether repair costs are necessary or if the service is rendered gratis shall be decided.
Should the customer decline a given repair date that is considered urgent, there could be further consequences. The complete cost of the repairs will be the customer’s responsibility in these situations. Following a reservation, there will be a £100 administrative fee that will be subtracted from the initial deposit. If a survey has been completed, there will be an extra £100 survey cost in addition to the administrative fee.
If an installation is canceled within 14 days of the scheduled installation, material charges will apply. These charges will cover the cost of the materials purchased up to the deposit amount, but not more.
Any installation completed outside of a 40-mile radius around our depot will be subject to an out-of-area installation fee service charge, the cost of which will vary depending on the location.
The quality of the vinyl’s finish and smoothness will depend on the surface it is applied to, as well as the surrounding conditions. Before installation, issues including excessive dust, incomplete joinery, dusty flooring, cooking grease, and pet hair spills should all be resolved because they may contaminate the wraps. Contaminations often make up no more than 5% of the total area. The customers must adequately prepare the room. WrapStar assumes no responsibility for environmental conditions.
Before installation, we always advise fixing and smoothing out any irregularities. Any issues should be discussed during the pre-installation evaluation, detailed estimate, and viewing phases.
Before the current circumstances of:
Vinyl Kitchen Cabinets Wrapping
Doors wraps
Kickstands
Vinyl Wrap Countertops
Up-stands
Edges around corners
Racks for wine
Open shelves
Reminiscent moments
Tiles
Hanging Over
Racking
Rooms
Holders
Uneven surfaces of the walls
Ultimately have an impact on the vinyl wrap installation’s overall efficacy. In every part of the installation, we take reasonable care and application. The lead installer will record any independent issues and forward them to headquarters.
It may require four to six hours for the finishing silicon seal to dry. Kindly stay away from the locations that the lead installer indicated. It is advised, though not required, to stay out of the kitchen for four to six hours.
We recommend replacing silicone seals every 16 to 24 months after installation. The client is responsible for this.
If damage is found during the survey phase, there may be a fee; otherwise, Wrapstar will offer repair suggestions.
Maltreatment
Our fitters reserve the right to stop the installation and report any abuse to a head office right away. We have a zero-tolerance policy against any kind of mistreatment towards our employees.
APPLICABLE LAW AND JURISDICTION
The law of the United Arab Emirates governs this agreement.
Explore limitless design possibilities with Wrap Star’s premium interior vinyl wraps. Elevate your space effortlessly!